Junior System Administrator

JOB DESCRIPTION  

ALL APPLICANTS MUST BE IN THE CHATTANOOGA, TENNESSEE (USA) AREA

The Junior System Administrator plays a critical role in supporting the local IT infrastructure and providing technical assistance to end-users for any software/hardware related questions or problems.  Expectation is to provide an elevated level of customer service while attempting to resolve issues in a single interaction.

Role requires reporting onsite during normal business hours, Monday through Friday unless otherwise scheduled by management team.  Traveling between sites will be required occasionally, so applicant must have their own vehicle. Applicant must be capable of lifting and relocating a variety desktop and server hardware components independently as needed.

A successful candidate will be a self-motivated learner who readily takes on complex tasks, demonstrates a desire to learn from peers and senior staff, resulting in additional responsibility and increasingly complex network and systems administration duties. 

Junior System Administrator role reports up to the IT director.  Essential functions and core job fundamental includes:

Job Duties and Responsibilities

In this role, a willingness to work coupled with the capability and desire to learn is just as important as technical competency. Customer focus and patience are also essential for successfully performing this role. Junior Systems Administrator is expected to regularly increase their core competencies with internal knowledge transfer and formal and informal training opportunities.

• Provide excellent customer service to end users - in person or over the phone
• Utilize basic troubleshooting skills to identify issues and provide resolutions if possible
• Record critical details in ticketing system and update procedural documentation or knowledgebase as needed
• Use remote tools to take control of end-user's workstation/laptop to investigate reported problems
• Escalate issues that are unable to be resolved within established guidelines
• Conduct routine maintenance tasks relating to desktop/server system administration
• Maintain regularly scheduled work hours with occasional availability after hours as needed
• Accountability for assigned tasks within specified timelines, producing expected deliverables, etc.
• Accountability for attendance, PTO (Personal Time Off), Sick Days, etc.
• Compliance with all mandatory meetings, company events, etc.
• Any other duties as deemed necessary by direct supervisor or executive management

Job Expectations

• Strong focus on client satisfaction
• Strong communications, organizational and interpersonal skills
• Ability to work independently and as part of a team
• Ability to effectively multitask, prioritize, execute tasks, and demonstrate grace under pressure
• Ability to think critically and follow logical steps to problem resolution
• Ability to be an active listener and demonstrate empathy
• Knowledge of computer operations and troubleshooting skills
• Knowledge of computer peripheral and peripheral troubleshooting skills (printers,  etc.)
• Knowledge of Microsoft windows operating systems and office applications
• Knowledge of windows networking configuration and troubleshooting skills
• Typing speed of 30 wpm or higher
• Highly self-motivated and directed

Plus

• Experience with enterprise linux system administration
• Experience with windows server system administration
• Experience with active directory administration
• Experience with advanced network troubleshooting
• Experience with server hardware and networking peripherals (racks, ups, switches, routers, etc.)
• Experience with ticketing systems
• Experience with remote access software
• Experience with voip telecommunication equipment

Qualifications

• Highschool Diploma or GED (General Educational Development), some college preferred but not required.
• The ideal candidate will have a minimum of 4 years applicable experience.
• Mid Level - 4 years work experience supporting customers locally and remotely in a technical environment
• Mid Level - 4 years work experience in technical support roles